SMS Feedback

Satisfied customers keep you in business for ever. Yet most dissatisfied customers don't talk. It is very important to know how well you are doing, and your customers are the best people to tell you. Make it really easy for your customers to give feedback by sending a text message from their mobile phones. GDV platform allows you to use instant SMS feedback feature and start listening what you customer have to say.


Benefits to your business

 

  • Allow senior managers to hear the voice of customer directly.
  • New stream to collect customer feedbacks and complement the existing systems.
  • Identify the trends of quality of service.
  • Identify the new opportunity for your business.
  • Provide a warning system to prevent service or product failure.
  • Send a clear message to your customers that you care about the quality of service that they receive.